Do I need a credit card to start?
No. Start your 15-day free trial with just your company name and email. You add a card only if you decide to keep using Dispatch Autopilot.
What happens when the free trial ends?
You can subscribe to Dispatch Autopilot Pro for $100 a month per company, or pay $800 a year and save $400. Everything you entered during the trial stays saved. If you don't subscribe, your account becomes view only: you can still sign in and see your records, but you can't add or change anything.
Is there a limit on trucks, drivers or loads?
No. One price covers your whole company: unlimited loads, trucks, trailers, drivers and team members.
Do my drivers pay for their own accounts?
No. Drivers join your company with your company code at no extra cost. They use the phone app or any web browser and see only their own loads and pay.
Does the broker get notified when a car is picked up or delivered?
Yes. When your driver finishes the pickup inspection, the broker and your office get an email with a link to the online BOL. At delivery they get the signed BOL as a PDF with a link to every photo. You can turn either email off in Settings.
Can my drivers take credit card payments?
Yes. Once a load is delivered, the driver taps Take card payment, picks the full balance, half or any amount, and the customer pays by card, Apple Pay or Google Pay by scanning a QR code. The money goes straight to your company's own Stripe account, the customer signs and gets an emailed receipt, and the payment is added to the load. Each company connects its own Stripe account in Settings > Card payments.
How do I record a quick pay fee or a partial payment?
Press Mark as paid and enter what the broker sent, full or partial. Then add the quick pay, wire or ACH fee as a percent of the invoice, a percent of that payment, or a dollar amount. The fee comes off the gross before driver pay is figured, and the driver sees it on the settlement. A partly paid load shows the balance due and stays in Past Due until the rest arrives.
Can I cancel anytime?
Yes. There is no contract. Cancel in Settings > Plan & billing, and you won't be charged again. You keep access until the end of the month or year you already paid for.
Is my company's data safe?
Your data is private to your company, sent over encrypted connections and backed up in the cloud. You can download your own backup at any time.
Can you help me get set up?
Yes. Send us a message in the chat or email us, and we will help you add your trucks, drivers and first loads.