Support

Provided by Dispatch Autopilot.com LLC

Need help with Dispatch Autopilot on the web, iPhone or Android? Email admin@dispatchautopilot.com. We usually reply within one business day. You can also use the chat on our website, or Help & support inside the app.

Common questions

• What if I forgot my password? On the sign-in screen, tap Forgot password? and we will email you a reset link.
• How do my drivers join? The company owner or an admin opens Team and taps Copy invite. Each driver creates an account, chooses I work for a company, and enters your company code. Then approve them on the Team page.
• What if the camera or location does not work during an inspection? Allow Camera and Location for Dispatch Autopilot in your phone's Settings, then try again.
• How do I save or print an invoice in the app? Open Invoice & BOL and tap Print / PDF. Your phone's share menu opens, with options like Save to Files, Print and Mail.
• How do I pay or cancel my subscription? The company owner signs in at dispatchautopilot.com in a web browser and opens Settings > Plan & billing (at the top). There you can pay monthly or yearly, update your card or cancel. Payments are handled securely by Stripe, and receipts are available there too.
• How do I add my first load? Open Loads and tap New load. Type the VIN to fill in the year, make and model, start typing the pickup and delivery addresses, then choose the broker, driver and truck. Saved brokers and pickup or delivery places are offered as you type, so you only enter them once.
• How do I send the invoice and BOL to the broker? When a load is delivered, open it and tap Invoice & BOL. Check the broker's email and tap Send email. The invoice and BOL are attached as PDF files, and the Email log shows when the email was delivered and opened.
• Can my dispatcher or bookkeeper use the app? Yes. Give them your company code from the Team page. They create an account, choose Dispatcher or Accounting, and you approve them on the Team page, where you can also change a person's role. Each role sees only what it needs: drivers see their own loads and pay, dispatchers manage loads, and accounting handles billing and payments.
• Is my data safe? Your company data is stored in the cloud, every connection is encrypted, and only the people on your team can see it. The company owner can download a full backup at any time in Settings.
• Which phones and computers does it work on? Any modern web browser on Windows, Mac, iPhone or Android, plus the phone app for drivers.
• How do I delete my account? Tap your name or email in the menu, then choose Delete account. See the privacy policy for what gets deleted.